Frequently Asked Questions.
Got a question? We could have your answer, below
How do I manage PCI Compliance?
→ Open the APP on your phone
→ Go to ‘account’ – bottom right
→ Go to ‘PCI Compliance’
→ Go to ‘Become Compliant Now’
→ Tick the 2 boxes, then go to ‘finish’
It’s as simple as that!
You’re now compliant and penalty-free for another 12 months!
How do I use and understand the APP?
‘Transactions’ shows your card takings. This lists transactions in chronological order with the latest showing first, and can be filtered to display by date, time, card type, payment method, each terminal etc. Clicking on a transaction reveals more details about payments. All data can be downloaded and printed.
‘Transfers’ shows the monies deposited to your bank, clicking on entries reveals greater detail.
‘Account’ displays the information that’s held regarding your account, and it’s from here that PCI compliance is managed. Also, there are several FAQ’s and helpful articles inside the ‘Help’ tab to gain understanding around the product.
It’s simple, smart, intuitive, and gives you control
What is point-to-point encryption (P2PE)?
This is a standard established by the Payment Card Industry Security Standards Council. Cardholder information is encrypted (scrambled into an unreadable code) immediately after the card is used with the card machine, and isn’t decrypted until the transaction process is completed. The merchant never comes into contact with the customer information. In the unlikely event of a data breach, the provider, not the merchant, is held accountable. Therefore the business doesn’t have to worry about penalties or suspensions associated with PCI non-compliance.
How long does it take to open an account?
An account application takes about 15-20 minutes, we input your information and submit for approval.
Approval normally takes less than 10 minutes, terminals are dispatched immediately and delivered next day. So an account that’s approved by 4pm could receive the terminals the following morning!
They’re set up in about 5 minutes and you’re ready to take payments.
How do I process CNP (Card Not Present) transactions?
From the ‘Tap here’ screen, after entering the amount and confirming, press the 3 dots at the top left, tap the ‘manually keyed transaction’ dropdown, and follow the instructions on screen.
How do I run end of day (Z report) from the terminal?
Tap the 3 lines from the sale screen (top left), tap ‘summary’, enter the supervisor code. You can see sales totals, refunded amounts, and total tips, and then print this summary.
How do I process a sale?
From the ‘sale’ screen, enter the value and click ‘confirm’, customer can then choose a tips value to add, tap the payment card at the head of the terminal, choose from print receipt options, and press ‘done’. Payment is then processed and terminal reverts to ‘sale’ screen, ready for the next transaction.
How do I refund a sale?
Using the 3 lines at the top left of the screen, choose ‘Refund’, enter the amount required, enter your supervisor code, and follow the same procedure as for sales.
How do I install my terminal?
Remove the battery cover, take the battery out and peel off the sticky tab covering the contacts.
Power on using the smaller button on the right side of the terminal (hold for 3 seconds)
Follow the instructions on the screen, connect to wifi etc and allow time for updates.
Input activation code.
Hold power button for 2 seconds to bring up the ‘Airplane mode’ etc screen, then press ‘Reboot’, and press again, wait 30 seconds for the terminal to update software and return.
Open the till receipt door, remove the till roll, remove the tape, leave a short piece hanging out, and close the door.
Make a £0.01 sale, confirm and pay, and print the customer receipt to ensure everything works smoothly.
Connect the charging lead to the base, plug into mains, and check that the terminal charges when placed on the base.
How do I Install the APP to manage my account?
Download the APP to your phone.
Open it, click forgotten password.
Enter the email address associated with your account, check your emails and follow the instructions.
Back in the APP, set the password you want to use, follow the instructions.
Now you are tracking the live takings of your business!
How long after my account application is approved will it take for me to receive my terminal/s?
We dispatch your terminals on a fully tracked next day service, if your account application is approved by 4pm, the terminal/s would normally be with you the following morning.
Why do LCC require my highest value card processing statement?
We work from your current providers recent high value statements because we need to evaluate your card turnover, alongside approximately 10 different fees and charges. This enables us to understand your business, and to tailor our proposal to your requirements and interests, and to offer the best pricing structure available.
What does it cost me to open an account with LCC?
There are absolutely no costs to you or your business in opening an account with LCC.
What we offer is a free upgrade to your card machines, all we need is about 20 minutes of your time and a few details.
Every detail is taken care of by us, from paying the exit fees of your previous provider, through setting up your account and the terminal/s, training staff in the use of our product, to incredible aftersales care and support, around the clock, for the length of our partnership.
We do the work, you just reap the benefits!
LCC – it’s simpler, safer, faster!
What would it cost me if I left my contract?
Nothing. Not a bean.
Our contracts are set up to give you control & freedom, to make choices in the best interests of your business, there are no penalties or exit fees to close the account you opened through LCC.
In the unlikely event you feel we are no longer your best option, talk to us, we can review and advise, we’re always open and straightforward, and happy to help.
We will ALWAYS advise you of the policy and options that best serve the interests of you and your business – it’s one of our promises!
How can you afford to buy out my existing contract?
We pay the exit fees to release you from long term, one-sided contracts to give you back control of your business, and the freedom to make decisions that serve your best interests. We do this because we believe that you won’t have any reason to leave, the vast majority of our satisfied clients are with us for as long as they own their business.
‘Demand Better’ – We always deliver more!
How do I benefit from referring other merchants?
Our business is built on word-of-mouth recommendation between family, friends, business connections etc. and often one new account in an area will develop into many.
To encourage and reward this pattern, we like to pay a referral fee to those who enable LCC to help the next merchant.
Let us know about your referral here.
Why should I use LCC instead of any of my other options?
Why LCC?
We bring the latest software technology, faster & safer transactions, all presented in a smart, intuitive, wipe-clean PDQ terminal.
Exclusive advantages of using our terminals and software include;
· GPRS mobile terminal at no extra cost- 97% UK coverage
· Full integration with most major EPoS providers
· Next day settlement from 10am, including bank holidays and weekends – free!
· Free live APP to manage your account & track your card takings
· Expert remote assistance & 24hr terminal replacement
· Tech support & customer service teams all UK based
Unique and personalized benefits LCC offer you;
· Monthly rolling contract – you’re in control
· Incredible customer service
· Refreshing honesty and transparency
· Unrivalled personal aftersales commitment
· Onsite demonstration of terminal and benefits
· Generous referral scheme
· Available 24 hours to help
· Full assistance with previous contracts including buyout (up to £3000 per site)
· PCI compliance handled – never incur penalties again
· Great contacts – we can help with many products & services
Boost Your Business – Protect Your Profits
LCC Promises
• We won’t hide any fees or charges – total honesty and transparency
• We will always advise you of the policy & options that best serve the interests of you and your business
• You’ll experience an unrivalled aftersales commitment for the length of our partnership –opening your account is just the beginning!
• You will be 100% satisfied with LCC!!
How do I turn tips on & off?
The ‘gratuities’ (tips) feature on our terminal is great, particularly for restaurants, pubs etc. but it can be turned off if required, either temporarily or long term.
Click the 3 lines on the top left of the screen, open ‘settings’, press gratuities, move the slider to ‘off’ or ‘on’ and return to the sale screen. This adds or removes the tips screen during transactions.
What are the advantages of EPoS/card machine integration?
Integration (your till is talking to your card machine) is a great feature for businesses that sell fixed-rate products and service. Provided your till software is up to date, your EPoS provider will enable wireless connection to the payment terminal, meaning the total amount due appears on the terminal automatically when it’s time for a customer to settle their bill. Eliminate human error and miskeys, which will save hours and hours of reconciliation and ultimately avoid writing off revenue. Integration also reduces handling of the terminals.
Who can benefit from the services that LCC offer?
Any merchant in the UK, who takes payment by card, can benefit hugely from considering what we offer. Those who ‘Demand Better’ will be 100% satisfied – guaranteed!
We are the fastest, safest, and simplest provider of Merchant Services, with every aspect of our proposal specifically tailored to benefit each individual situation. It’s a superior deal – simple!
Why should I switch provider now, rather than wait until my current contract ends?
There is nothing to lose by switching with LCC straight away, to start benefitting as quickly as possible.
Your current provider will be trying to tie you in again to a new long-term deal in the last 3-6 months of your contract. As we pay any exit fees and set you up with a rolling monthly contract, it’s in the best interests of your business to partner with us ASAP. In addition to the great operating benefits, you could be saving a healthy percentage of your associated costs every month, clearly it’s important to take advantage as soon as you can!
Which is the best card payment machine for my business?
LCC offer multiple variants of card machine, each with slightly differing attributes suited to specific applications or uses. We’ll offer you the unit that best suits your requirements, based on business type, number of transactions, security, connectivity, and location.
Why does my business need card payment processing machines?
In 2019, in the UK, cash accounted for 23% of all payments. In 2020, thanks in part to the reaction to Covid, this fell to around 15%, and is decreasing further. Statistics show that businesses that introduce a cashless means of payment typically see a 20% increase in turnover. It’s hard to imagine many businesses surviving much longer without offering a card payment method, as the financial landscape continues to change. ATM numbers are dwindling, as demand falls, and busy consumers are less patient with having to remember to make those extra journeys. At LCC we are making the transition as pain-free as possible, with our rolling monthly contracts, 20 minute sign-up, and preferential rates. We’re committed to serving the best interests of your business, and we’ll always advise you of the best policy and options to help you survive and thrive.
Does my business qualify for your services?
We offer honest and impartial advice, with the interests of your business coming first. Sometimes that might mean admitting that, right now, our product isn’t the most suitable for you. It’s one of the reasons that we like to visit your site, to paint a picture of the day to day operations, and gain insight into what makes you and your business unique.
In principle, every merchant taking payment by card stands to benefit from our services. However, the higher the card turnover, the more advantages and potential savings there are to be made. If your business turns over less than £3000 per month by card, there are simpler, more cost effective providers to help with your processing. Between £3000 and £12,500 turnover per month, especially if there is expected growth, the advantages of partnering with LCC can start to be seen. Over £12,500 per month, all of the benefits are in place, LCC can fully support your business and its growth.
What are your rates, fees, and charges?
Because your business and the way you run it are special and unique, our packages and proposals are too. We gain some insight into the day to day operations, and run our analysis across your card payment processing costs, in order to tailor our solution in a way that’s personal to you and specifically designed to deliver maximum benefit to the business.
For example, a kitchen appliance store will have an average transaction value of nearly £500, and relatively few transactions each month, while a convenience store might have 10,000 transactions every month, each with a value of £7.
While we aim to provide genuine and fair value at every opportunity, the way our proposal is set up, deep within the figures, is very different for these 2 examples.
This is why we work from a recent copy of your current providers statement, this shows us exactly how the costs are spread across the 10 or so columns of various rates, fees, and charges, and allows us to unlock the best deal that is available, personalized to your unique business, and to best serve its interests. The overall total monthly cost is a great deal more than just ‘credit card rate’ and ‘debit card rate’ which is why we do the hard work for you, in our analysis and comparison.
While we aren’t able to quote your business ‘cold’ you can be confident that anyone who does is hiding the other 8 columns, sometimes to your great disadvantage.
Get in touch now for a completely free, no obligation proposal.
Remember to ‘Demand Better’
